Refund and Returns Policy

Zamira Ariza Atelier – AROMA

Our approach

At Zamira Ariza Atelier, fragrance is an essential part of the experience of a beautifully designed space.

AROMA is the sensory expression of Zamira Ariza Interior Design—bringing the feeling of a beautifully designed space to life through scent. Each candle, reed diffuser, and room spray is thoughtfully selected to complement the atmosphere, emotion, and aesthetic of the interiors we create.

Because fragrance is a personal and sensory experience, and because our products are intended for personal use, we have established the following return and refund policy.


1. Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the product must:

  •  Be unused and unlit.
  •  Be unopened and in its original condition.
  •  Be returned in its original packaging, including the product box and protective materials, when applicable.
  •  Be accompanied by proof of purchase.

For the integrity of our fragrance collection, we cannot accept returns of products that have been opened, burned, sprayed, used, or otherwise altered.

Fragrance Selection

We understand that fragrance is deeply personal and that the same scent can be experienced differently from one person to another.

A change in fragrance preference, fragrance intensity, or personal response to a scent does not constitute a product defect and is not eligible for a refund or exchange once the product has been opened or used.

We encourage customers to review the fragrance descriptions and sensory notes provided for each AROMA fragrance before making a purchase.


2. Damaged or Defective Products

We take great care in preparing and packaging every AROMA order. If your product arrives damaged, broken, leaking, or defective, please contact us within 7 days of delivery at:

hello@zamiraariza.com

Please include:

  •  Your order number
  •  A description of the issue
  •  Clear photographs of the product
  •  Clear photographs of the packaging and shipping box, including any visible damage

After reviewing the circumstances, we will determine the appropriate resolution, which may include a replacement or refund.

Please retain the product and all original packaging until your claim has been resolved.


3. Products not eligible for return

For hygiene, product integrity, and quality-control reasons, the following products are not eligible for return once opened or used:

  •  Candles, including jar and tin candles
  •  Reed diffusers
  •  Room sprays
  •  Any fragrance product that has been burned, sprayed, opened, or otherwise used

Gift cards and digital products, if offered, are also non-refundable.


4. Products not eligible for return

Products purchased during a sale or promotional event are final sale, unless they arrive damaged or defective.

The use of a promotional code or discount does not otherwise change the return eligibility of a product.


5. Refunds

Once an eligible returned product has been received and inspected, we will notify you by email whether your return has been approved or declined.

If approved, the refund will be issued to the original method of payment.

Please allow additional processing time for your bank, credit-card provider, or payment processor to reflect the refund in your account.

Partial Refunds

A partial refund may be issued when an otherwise eligible returned product:

  •  Shows signs of use
  •  Is returned without its original packaging
  •  Has missing components
  •  Has been damaged after delivery for reasons unrelated to Zamira Ariza Atelier

Returns received more than 30 days after delivery are not eligible for a refund.


6. Exchanges

We do not offer exchanges based solely on fragrance preference.

If a product arrives damaged or defective, please contact us within 7 days of delivery. Where appropriate, we will replace the affected product with the same product and fragrance, subject to availability.

If the original product is unavailable, we may offer an alternative resolution.


7. Return shipping

If you are returning an eligible product because you have changed your mind or no longer wish to keep it, you are responsible for the cost of return shipping. Original shipping charges are non-refundable.

We recommend using a trackable shipping service and retaining your shipping receipt. Zamira Ariza Atelier is not responsible for products lost or damaged during return shipment.

If the return is the result of an error on our part or the product arrived damaged or defective, we will provide appropriate return instructions.

Please contact us before sending any product back.

Return Address

Zamira Ariza Atelier

420 East Church Street, Unit 109

Orlando, FL 32801

USA


8. Gifts

If you received an AROMA product as a gift and the product is eligible for return, please contact us at hello@zamiraariza.com before sending it back.

Refunds are generally issued to the original purchaser and original method of payment. Where appropriate, a gift recipient may receive store credit instead.


9. Incorrect or incomplete orders

If you receive an incorrect product, an incomplete order, or a product that does not correspond with your order confirmation, please contact us at hello@zamiraariza.com within 7 days of delivery.

We will review the issue and arrange the appropriate correction.

10. Questions about your return

For questions regarding returns, refunds, damaged products, or an order, please contact:


Zamira Ariza Atelier

Email: hello@zamiraariza.com

Return Address:

420 East Church Street, Unit 109

Orlando, FL 32801

USA